As of November 1st, 2022, the below COVID-19 refund request form will be deactivated. Guests looking to discuss a refund due to other circumstances are required to contact us.
For any WestJet-initiated cancelation or schedule change, where the schedule change was greater than 90 minutes or one or more stops were added, guests are eligible for a refund to original form of payment if desired.
This form applies to WestJet Vacations bookings only.
This form cannot be used to cancel an existing booking. Please contact WestJet Vacations or your travel agent to make changes or cancellations to existing bookings.
Please list all guests on your booking under the additional guests field. If there were multiple guests with WestJet Rewards accounts included on the original booking, please verify which WestJet Rewards account the refunded WestJet dollars were deposited to and include information for that account under the account information field.
If the previously refunded WestJet dollars have been used for other bookings, they are not eligible for a refund to original form of payment. Please validate that the previously refunded WestJet dollars remain in the member account.
Please submit one form per booking.
We received your request and will reply by email once the refund transaction has been reviewed.
We will be processing all requests in the order in which they are received. We appreciate your patience as we work through the requests.
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